| University | University of Sunderland (UOS) |
|---|---|
| Subject | TLH339: Service Quality |
- A critical understanding of the main theories and principles surrounding the
management of service quality. - A critical understanding of the range and importance of tools used for assessing service quality.
- The ability to critically appraise the management of service quality for a given
service organization. - The ability to critically evaluate a range of theories and sources associated with service quality.
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