Unit CMI 514 Assignment: Analysis of Organisational Change: Managing Change

1.1 Analyse the environmental factors which influence change in organisations:

Various environmental factors influence change in an organisation some of which include:

Nature of Economy: The nature of the overall economy can influence change in an organisation. the nature of the economy like recession and inflation, low or high borrowing rates affect the way organisations operate, For instance, during the pandemic, a lot of organisations restructured the way it operate to prevent layoffs, closure The nature of the economy being cashless and heavily relying on debt, has made a lot of organisations
change their approach to the way they sell products and services. Recently a lot of organisations now offer buy now pay later or buy now pay for the next three-month small portion.

Customer behaviour: As individuals, we always pick convenience over other options that why the way we do thing, shop, even spend our free time often change and certainly its will change again in the future, As people, we want everything now. we pick comfort over anything else, we rather shop online, than go to a store, and we rely heavily on the internet, the way we shop, work, and spend our free time will always change. For example, there is an increased use of social media and online platforms which has led to many organizations making changes to be socially active, some businesses are closing physical stores to go fully online.

According to insider media Ted Baker closed all of its physical stores in the UK and Europe and is now operating exclusively online (accessed 05/12/2024) https://www.insidermedia.com/news/national/ted-baker-to-relaunch-uk-online-operations-following-storeclosures#:~:text=Ted%20Baker%20to%20relaunch%20UK%20online%20operations%20following%20store%20closures,-
28%20Aug%202024&text=Ted%20Baker%20is%20planning%20to,street%20shops%20closed%20their%20doors.

New Technology: Organizations often change to stay competitive or avoid missing out on opportunities.

With the arrival of new technology, organisations move away from the traditional way of operating like radio and newspaper adverts, or TV stations usually hire news reporters, cameramen, and helicopters to report events from the sky. with advanced technology, TV stations now use drones replacing helicopters and cameramen, staff now work remotely, and recruitment is done widely to access specialist and global talent.

Organisations like Starling Bank and Monzo operate fully online, meetings, interviews even contracts can
now be exchanged digitally.

Although the new technology brings a lot of convenience, it’s not always safe and reliable, people’s data can be stolen, and products and services are exaggerated with fake reviews to make them look amazing, but they are mediocre.

1.2 Analyse the internal factors that drive the need for change in organisations Many internal factors drive the need for change in an organisation, some of which include organisation structure, system, employee behaviour, condition, events that happen inside the organisation, culture,
leadership style, and more. These factors are within the control of the company.

to identify and respond to the factors that drive change internally in an organisation, we can use a tool like
SWOT ANALYSIS to look into the organisation’s environment for early signs that might indicate a need for
change.

For instance, let’s say my clients are not satisfied with the quality of staff they are getting from my agency
Saint Paul Healthcare. Using swot analysis to identify where and what could be done.

Based on the SWOT analysis, its shows that client dissatisfaction comes from weaknesses in management, compliance and staff quality. The inability to train and attract high-quality staff, largely due to the zero-hour contract nature of the roles, is significantly impacting service delivery.

It is important to be aware of these internal factors and how they might impact the organisation to manage change effectively.

1.3 Examine the potential impact of change in the organisation.

Change can have a big impact on organizations and its operations. It is important to consider the potential impact of implementing change in advance.

Some of the potential impacts of change may be positive or negative these include:
Positive Impact:

Increase in quality of product or service; Implementing change can positively impact the quality of service or product moving it from average to excellent. For example, if St.Paul Healthcare rebrands and improves its operations, it could attract quality staff that give outstanding care to its clients and represent the agency well which potentially increases satisfaction and reputation.

Negative Impact:

High cost and unforeseen circumstances: change comes at a cost, in some situations, its less and sometimes it can exceed a planned budget. For instance, a warehouse might hire additional staff to manage festive demand, but after festive period, they end up with a lot of staff putting a financial burden on the warehouse,

2.2 Evaluate the use of Theoretical model for managing change There are various theoretical models that can be used to implement and manage change some of these include:

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