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CIPD 5HR02 Talent Management and workforce planning Assessment Questions 2026
| University | Chartered Institute of Personnel and Development (CIPD) |
| Subject | 5HR02: Talent Management and Workforce Planning |
5HR02 – Talent Management and workforce planning Assessment
| Assessment criteria and question. | Refer/fail (1) | Low pass (2) | Pass (3) | High pass (4) |
| Task – Written responses to each of the 10 questions with reference to the scenario on the assessment brief in 3900 words (+/- 10%). | ||||
| AC 1.1
Explain how organisations strategically position themselves in competitive labour markets. Q1 New entrants to the parcel delivery market and other labour market competitors have adversely affected ParcelCare’s ability to compete in labour markets. Explain how ParcelCare can strategically position themselves in competitive labour markets. |
Insufficient reference to the scenario on the brief.
Insufficient explanation of how ParcelCare can strategically position themselves in competitive labour markets marketplace eg becoming an employer of choice, employer branding, competitor analysis etc. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable explanation of how ParcelCare can strategically position themselves in competitive labour markets marketplace eg becoming an employer of choice, employer branding, competitor analysis etc. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good explanation of how ParcelCare can strategically position themselves in competitive labour markets marketplace eg becoming an employer of choice, employer branding, competitor analysis etc. Presentation is of a good standard. Good evidence of referencing Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing. Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident explanation of how ParcelCare can strategically position themselves in competitive labour markets marketplace eg becoming an employer of choice, employer branding, competitor analysis etc. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 1.2
Explain the impact of changing labour market conditions on resourcing decisions. Q2 Explain the impact of changing labour market conditions on resourcing decisions at ParcelCare. |
Insufficient reference to the scenario on the brief.
Insufficient explanation of tight labour market conditions and how they influence resourcing decisions at ParcelCare. Insufficient explanation of loose labour market conditions and how they Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable explanation of tight labour market conditions and how they influence resourcing decisions at ParcelCare. Acceptable explanation of loose labour market conditions and how they influence resourcing decisions at ParcelCare.
Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good explanation of tight labour market conditions and how they influence resourcing decisions at ParcelCare. Good explanation of loose labour market conditions and how they influence resourcing decisions at ParcelCare.
Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident explanation of tight labour market conditions and how they influence resourcing decisions at ParcelCare. Confident explanation of loose labour market conditions and how they influence resourcing decisions at ParcelCare. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 2.1
Analyse the impact of effective workforce planning. Q3 You are aware that workforce planning has not been carried out in the past and decide to persuade the senior leadership team that this activity is worth doing. Analyse the impact of effective workforce planning, making clear how ParcelCare could benefit from this activity. |
Insufficient reference to the scenario on the brief.
Insufficient definition of workforce planning. Insufficient analysis of the impact of effective workforce planning in terms of how the activity can benefit ParcelCare eg it can help to forecast demand and supply of labour etc. Insufficient outline of some of the challenges we may face in the process. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable definition of workforce planning. Acceptable analysis of the impact of effective workforce planning in terms of how the activity can benefit ParcelCare eg it can help to forecast demand and supply of labour etc. Acceptable outline of some of the challenges we may face in the process. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good definition of workforce planning. Good analysis of the impact of effective workforce planning in terms of how the activity can benefit ParcelCare eg it can help to forecast demand and supply of labour etc. Good outline of some of the challenges we may face in the process. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident definition of workforce planning. Confident analysis of the impact of effective workforce planning in terms of how the activity can benefit ParcelCare eg it can help to forecast demand and supply of labour etc. Confident outline of some of the challenges we may face in the process. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 2.2
Evaluate the techniques used to support the process of workforce planning. Q4 To strengthen your argument to introduce workforce planning, evaluate techniques that can be used to support the process of workforce planning. |
Insufficient reference to the scenario on the brief.
Insufficient evaluation of the effectiveness of two techniques which are used to support the process of workforce planning eg managerial judgement, critical incident analysis etc, which includes both the pros and cons of each technique. Insufficient overall judgement of the effectiveness of each technique. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable evaluation of the effectiveness of two techniques which are used to support the process of workforce planning eg managerial judgement, critical incident analysis etc, which includes both the pros and cons of each technique. Acceptable overall judgement of the effectiveness of each technique. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good evaluation of the effectiveness of two techniques which are used to support the process of workforce planning eg managerial judgement, critical incident analysis etc, which includes both the pros and cons of each technique. Good overall judgement of the effectiveness of each technique. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident evaluation of the effectiveness of two techniques which are used to support the process of workforce planning eg managerial judgement, critical incident analysis etc, which includes both the pros and cons of each technique. Confident overall judgement of the effectiveness of each technique. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 2.3
Evaluate the strengths and weaknesses of different methods of recruitment and selection to build effective workforces. Q5 Currently, vacancies are advertised on ParcelCare’s website. Line managers then interview shortlisted applicants. You feel that these are suitable recruitment and selection methods to use but want to broaden the methods used. Evaluate the strengths and weaknesses of two different recruitment methods and two different selection methods |
Insufficient reference to the scenario on the brief.
Insufficient evaluation of the strengths and weaknesses of different methods of recruitment and selection to build effective workforces. Insufficient judgement of the effectiveness of these methods. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer Insufficient judgement of the effectiveness of these methods.
|
Acceptable reference to the scenario on the brief.
Acceptable evaluation including the strengths and weaknesses of: Two methods of recruitment eg social media and job boards etc (do not choose websites as per question.). Two methods of selection eg assessment centres and job references etc (do not choose interviews as per question.). Acceptable judgement of the effectiveness of these methods. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good evaluation including the strengths and weaknesses of: Two methods of recruitment eg social media and job boards etc (do not choose websites as per question.). Two methods of selection eg assessment centres and job references etc (do not choose interviews as per question.). Good judgement of the effectiveness of these methods. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing. Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident evaluation including the strengths and weaknesses of: Two methods of recruitment eg social media and job boards etc (do not choose websites as per question.). Two methods of selection eg assessment centres and job references etc (do not choose interviews as per question.). Confident judgement of the effectiveness of these methods. Confident use of case related examples. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 3.1
Discuss factors that influence why people choose to leave or remain in organisations. Q6 On examining employee turnover rates, you feel the rate is higher than it should be, and higher than internal targets. To try to understand this further, discuss differences between avoidable and unavoidable turnover and differences between push and pull factors |
Insufficient reference to the scenario on the brief.
Insufficient discussion of the differences between avoidable and unavoidable turnover Insufficient discussion of the differences between push and pull factors Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable discussion of the differences between avoidable and unavoidable turnover. Acceptable discussion of the differences between push and pull factors Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good discussion of the differences between avoidable and unavoidable turnover Good discussion of the differences between push and pull factors Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing. Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident discussion of the differences between avoidable and unavoidable turnover Confident discussion of the differences between push and pull factors Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 3.2
Compare different approaches to retaining people. Q7 Retention of warehouse staff is an issue, as there are many labour market competitors. Compare the following retention approaches: realistic job previews; induction; job enrichment; and reward. |
Insufficient reference to the scenario on the brief.
Insufficient outline and compare all four of the following: 1. realistic job previews 2. induction 3. job enrichment 4. reward Insufficient comparison of the effectiveness of these approaches to retain warehouse staff eg cost, resources required, suitability etc. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable outline and compare all four of the following: 5. realistic job previews 6. induction 7. job enrichment 8. reward In your comparison consider the effectiveness of these approaches to retain warehouse staff eg cost, resources required, suitability etc. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good outline and compare all four of the following: 1. realistic job previews 2. induction 3. job enrichment 4. reward In your comparison consider the effectiveness of these approaches to retain warehouse staff eg cost, resources required, suitability etc. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident outline and compare of all four of the following: 1. realistic job previews 2. induction 3. job enrichment 4. reward In your comparison consider the effectiveness of these approaches to retain warehouse staff eg cost, resources required, suitability etc. Confident comparison of the effectiveness of these approaches to retain warehouse staff eg cost, resources required, suitability etc. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 3.3
Explain the impact of dysfunctional employee turnover. Q8 To influence the senior leadership team to accept that employee turnover should be addressed, explain the impact of dysfunctional employee turnover |
Insufficient reference to the scenario on the brief.
Insufficient definition of dysfunctional employee turnover. Insufficient explanation of the direct and indirect costs associated with dysfunctional employee turnover Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable definition of dysfunctional employee turnover. Acceptable explanation of the direct and indirect costs associated with dysfunctional employee turnover. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good definition of dysfunctional employee turnover. Good explanation of the direct and indirect costs associated with dysfunctional employee turnover. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing. Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident definition of dysfunctional employee turnover. Confident explanation of the direct and indirect costs associated with dysfunctional employee turnover. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 4.1
Assess suitable types of contractual arrangements dependent on specific workforce need. Q9 ParcelCare employs the majority of employees on permanent, full-time contracts. You feel these contracts have their place, but it is time to consider whether other types of contractual arrangements could be beneficial to the organisation, especially when demand for delivery services increases and decreases. Assess the suitability of permanent, full-time contracts for delivery drivers as well as two other types of contracts. |
Insufficient reference to the scenario on the brief.
Insufficient assessment of permanent, full-time contracts and two other types of contracts which could be introduced for delivery drivers e.g. zerohour contracts, contractor contracts etc. Insufficient assessment of each of these three contractual arrangements consider their pros and cons and offer a judgement of the suitability of these contracts for delivery drivers. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable assessment of permanent, full-time contracts and two other types of contracts which could be introduced for delivery drivers e.g. zero-hour contracts, contractor contracts etc. In your assessment of these contractual arrangements consider their pros and cons and offer a judgement of the suitability of these contracts for delivery drivers. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good assessment of permanent, full-time contracts and two other types of contracts which could be introduced for delivery drivers e.g. zero-hour contracts, contractor contracts etc. In your assessment of these contractual arrangements consider their pros and cons and offer a judgement of the suitability of these contracts for delivery drivers. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing. Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident assessment of permanent, full-time contracts and two other types of contracts which could be introduced for delivery drivers e.g. zero-hour contracts, contractor contracts etc. In your assessment of these contractual arrangements consider their pros and cons and offer a judgement of the suitability of these contracts for delivery drivers. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| AC 4.2
Explain the benefits of effective onboarding. Q10 At present, an ad hoc approach is taken to onboarding and typically involves the line manager ensuring new starter forms are completed and health and safety training provided. You identify that onboarding can be improved but first need to convince others that investment in this area is worthwhile. Explain the benefits of effective onboarding. |
Insufficient reference to the scenario on the brief.
Insufficient definition of onboarding. Insufficient explanation of two benefits of effective onboarding. Insufficient or no evidence of the use of wider reading to help inform answer. Insufficient examples included where required to support answer |
Acceptable reference to the scenario on the brief.
Acceptable definition of onboarding. Explanation of two benefits of effective onboarding eg such as improved effectiveness in role, retention and reduced employee turnover etc. Presentation is of an acceptable standard with some improvement required. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Sufficient acceptable examples included where required to support answer. |
Good reference to the scenario on the brief.
Good definition of onboarding. Explanation of two benefits of effective onboarding eg such as improved effectiveness in role, retention and reduced employee turnover etc. Presentation is of a good standard. Good evidence of appropriate wider reading to help inform answer. A good standard of intext referencing. Includes confident use of examples, where required to support the answer. |
Confident reference to the scenario on the brief.
Confident definition of onboarding. Explanation of two benefits of effective onboarding eg such as improved effectiveness in role, retention and reduced employee turnover etc. Presentation is of a high standard. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of intext referencing. Includes strong examples that illustrate the points being made and support the answer. |
| Further information:
Please note examples given above are for guidance but not an exhaustive list, therefore if a learner selects to use examples not included above but in line with the criteria they should be graded accordingly. |
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