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Analyse the different stakeholder groups in organisations and their expectations for quality and service delivery: Managing Quality and Service Delivery, Assignment, UOB, UK
| University | University of Birmingham (UoB) |
| Subject | Managing Quality and Service Delivery |
Analyse the different stakeholder groups in organisations and their expectations for quality and service delivery
• Analyse the processes used in organisations to meet stakeholder needs
• Assess the impacts of poor quality and service delivery for the stakeholders of a named organisation
• Analyse the concepts of quality when delivering a service
• Analyse quality standards which can be used for measuring quality and service delivery
• Explain how an approach to quality management can be implemented in an organisation
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