You work in the head office of a rapidly growing UK-based budget hotel chain that has a focus on providing high quality, but basic services: Chartered Institute of Personnel and Development Assignment, UOC, UK

Assessment brief/activity

You work in the head office of a rapidly growing UK-based budget hotel chain that has a focus on providing high-quality, but basic services. The HR Director is aware that the hotel chain has been experiencing problems with the resourcing of staff in both managerial and reception roles.

This has been attributed to the unsociable hours, as well as the extensive responsibility of the roles. Staff turnover in both these roles is much higher than the sector’s average and a great concern for the organization.

The hotel chain also has discrimination cases pending which, when reviewing turnover and current staffing, it is suggested that there is a large number of females leaving both roles and practically all managers are now male.

The current reception staff is working extra shifts to cover shortages of staff especially in London and the South East The reward package is above the norm for this segment of the sector.

The reception and management roles are made up of full-time and part-time permanent staff as the hotel has a commitment to staff and to the high-quality services they provide.

Contracts have mobility clauses these have only recently been utilized, however. Shift hours are fixed although the days and nights staff are required to cover frequently change.

The organization is concerned about some of these resourcing issues. Your new HR Director has asked you to produce a proposal in the form of a 3000-word report which draws on examples of organizational practice and academic literature to provide a rationale for a new resourcing and retention strategy.

Your proposal should provide the HR Director with an analysis and evaluation of the following:

• the key features of the employment market, such as labor trends that may impact the recruitment and retention of suitable candidates for the roles.
•  recruitment, selection, and induction practices which are: effective, efficient lawful, and professional and are appropriate to each of the roles in question.
•  retention strategies. diversity management and flexible working initiatives that will address the issues experienced by the hotel chain.