| University | Regent's University London (RUL) |
|---|---|
| Subject | Managing Service Delivery in Health and Social Care |
Consider you are hired as a Senior Manager in a health or social care organization. How can you apply theories, concepts, models, and practice to manage efficient and effective service delivery to meet clients’/customers’ needs and requirements?
Task
- Identify the classification of management roles within health and social care
organizations. - Analyse SMART criteria as an approach to writing the organizational goals, objectives, and strategies.
- Identify the extent to which managers show leadership within the health or social care organization.
- Identify the need for training and development in the planning process to improve team performance.
- Develop a training plan based on training needs analysis.
- Identify effective managers’ capabilities to deal with the poor performance of team members and evaluate the ways to resolve these issues.
- Identify working standards to control the quality of service delivery within an
organization. - Identify phases of planning a project in the health and social care sector.
- Identify actions to monitor and the control project during the implementation phase of the project.
- Manage the causes of quality problems by analyzing the fishbone technique.
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