- ATHE Level 6 Unit 18 Human Resource Management Assignment Brief
- Unit CMI321 Managing Own Personal and Professional Development Assessment | BCU
- CIPD Unit 5CO01 Organisational Performance and Culture in Practice Learner Assessment Brief 2025/26
- ATHE Level 3 Unit 2 How Businesses and Organisations Work Assignment | LCPS
- Unit 531 Principles of Professional Coaching Assessment Brief | SBTL
- PSY4011 Developmental Psychology Assessment Brief – Identity Development in Childhood
- MBA7066 Innovation and Entreprenuership Assignment Brief 2024-2025 | University of Greater Manchester
- Unit 17 Caring for Individuals with Dementia BTEC Level 3 Assignment Brief Case Study
- BTEC Level 3 Unit 15 Care for Individuals with Dementia Assessment
- Unit 3: Professional Practice Authorised Assignment Brief 2025–2026, ESOFT Metro Campus
- Unit 7 Leadership & Management People Assignment – Level 3 Diploma in Business and Management
- HNC Civil Engineering Assignment 2 The Construction Environment
- HNC Civil Engineering Assignment 1 Geotechnics & Soil Mechanics Academic Year 24/25
- UNIT CMI 519 Managing Quality and Continuous Improvement Assessment Brief
- Level 5 in Leadership and Management in Adult Care – Governance and Regulatory Process in Adult Care and Decision Making in Adult Care
- BTM6GSM Global Strategic Management Level 6 Assignment 1 Case Study
- Level 5 in Leadership and Management in Adult Care – Supervising Others and Facilitate Coaching and Mentoring of Practitioners in Care Settings
- Unit 2 Marketing Processes and Planning Assignment Brief 2025-2026
- Unit 805 Strategic Communication Assignment Brief- Media Impact on International Organisations
- UNIT CMI 513 Managing Projects to Achieve Results Assessment Brief
Unit 10 Customer Relationship Management Assignment – CRM Processes & Stakeholder Roles
| Subject | Unit 10 Customer Relationship Management |
Assignment Scenario
You are working as a trainee Customer Services Manager in a large online retail business. The business has grown rapidly and whilst turnover and profits are increasing, so are the number of customer enquiries and complaints. The Customer Experience Director wishes to improve the customer relationship management processes at the business and has asked you to participate in a team of staff working on a CRM project. By using a team approach the Director hopes to understand the views of a range of staff and will then use the staff to help embed any changes to working practices.
Task 2
The Director has asked for a report to help the team understand how good customer relationship management is achieved. You have agreed to prepare a report for the rest of the team to read.
Your report must clearly:
2.1 Evaluate the processes necessary for achieving effective CRM
2.2 Assess the role of staff in achieving effective customer relations experiences
2.3 Assess the role of external stakeholders in achieving effective customer relations extension activities
Note 1
- In order to achieve a Merit, you must also include a section in your report in which you:
Evaluate the methods used to measure customer satisfaction. - To achieve a Distinction, you must also include a section in your report in which you:
Do You Need Assignment of This Question
If you are looking for Unit 10 Customer Relationship Management assignment help, rest assured! Ai–Free UK Diploma Assignment Help helps you score high in the academic year without any hassle. Our experts provide 100% human written and well-structured assignments. Our management assignment helpers are eager to help you. Hire cheap assignment helpers today and complete your assignment before the deadline. Free assignment samples are also provided to determine the quality and structure of the assignment. Hire professionals now! And stay worry-free!
Answer
Do You Need Assignment of This Question
