| University | Chartered Institute of Housing (CIH) |
|---|---|
| Subject | H428 Housing Management (K/651/3060) |
Unit H428 Housing Management Assessment Example 2026
| Qualification | Qualification specification CIH Level 4 Certificate in Housing (610/4695/4) |
| Unit Reference Number: | K/651/3060 |
| CIH AO reference number: | H428 |
| Unit Title | Housing management |
| Unit Level: | 4 |
| Unit credit value: | 6 |
| Total Qualification Time (TQT) | 60 hours |
| Guided Learning Hours (GLH) | 15 hours |
| Unit status: | Optional |
Unit Purpose/Aim
This unit aims to provide the learner with an overview of the wide range of housing activities carried out by landlords. It covers both the contractual elements of managing the tenancy and broader social goals including tenancy support, health, and well- being.
| Learning outcomes | Assessment criteria |
|---|---|
| 1. Understand the role and purpose of housing management. | 1.1 Explain the role and purpose of housing management. 1.2 Explain the key legislation, regulation, codes, and good practice that relate to housing management services. |
| 2. Understand core housing management services and how they can be designed and delivered. | 2.1 Summarise each of the different housing management services in an organisation. 2.2 Explain the opportunities for residents to shape the design and delivery of housing management services. 2.3 Critically compare different models of delivering housing management services. 2.4 Critically evaluate how a core housing management service is delivered in practice. |
| 3. Understand the role of housing management in supporting the health and well-being of tenants. | 3.1 Examine the link between good quality housing management and the health and well-being of tenants. |
Tutor and Assessor Guidance
Within this unit, tenancy/ tenants includes contracts/ contract holders in Wales.
Any legislation, codes or regulation must be applicable to the learners’ nation of study/ operation.
AC 1.1 The role and purpose should cover a broad definition of housing management including contractual and support services.
AC 2.4 A core housing management service e.g:
- Repairs and maintenance
- Tenancy management
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