| University | Organisation for Tourism and Hospitality Management (OTHM) |
|---|---|
| Subject | Managing Quality in Health and Social Care Settings (K/618/5657) |
Managing Quality in Health and Social Care Settings (K/618/5657) Assignment Brief
| Qualification | OTHM Level 6 Diploma in Health and Social Care Management (603/6820/2) |
| Unit title | Managing Quality in Health and Social Care Settings |
| Unit reference number | K/618/5657 |
| Level | 6 |
| Credit value | 20 |
| Total qualification time | 200 hours |
| Guided learning hours | 80 |
| Unit status | Mandatory |
| Grading | Pass / Fail |
Unit Aims
This unit develops learners’ understanding of different perspectives of quality in health and social care service provision, and how quality is evaluated to improve services and to empower and involve service users.
Learning Outcomes and Assessment Criteria
| Learning Outcome – the learner will: | Assessment Criteria – the learner can: |
| 1. Understand perspectives of quality in health and social care services. |
1.1 Explain stakeholder roles in relation to quality and standards in health and social care settings. 1.2 Explore the role of external agencies in setting and maintaining standards. 1.3 Evaluate the impact of poor quality and standards on health and social care provision. |
| 2. Understand strategies for achieving quality in health and social care services. |
2.1 Explain ways in which quality can be measured in health and social care. 2.2 Evaluate approaches to implementing quality systems. 2.3 Analyse barriers to the delivery of quality in health and social care services. |
| 3. Understand the efficacy of systems, policies and procedures in health and social care. |
3.1 Evaluate the effectiveness of quality systems, policies and procedures used in a health and social care setting. 3.2 Analyse factors that influence the achievement of quality in health and social care provision. 3.3 Suggest ways in which health and social care services could improve the quality of service provision. |
| 4. Understand methods used to evaluate quality of service provision in health and social care. |
4.1 Discuss the contribution of service users in evaluating service provision in health and social care. 4.2 Evaluate methods for assessing health and social care quality of service provision. |
Assignment Guidance
Summarise your findings in a portfolio of evidence made up of a briefing report, a presentation and a report.
Task 1 of 3: Briefing Report (AC 1.3, 2.3, 3.1, 3.3)
Write a briefing report on quality systems in a health and social care environment covering:
- the impact of poor quality and standards;
- barriers to the delivery of quality;
- the effectiveness of quality systems, policies and procedures;
- ways services could improve quality.
Submission: one briefing report, 1,000 words (excluding diagrams, references and appendices).
Task 2 of 3: Presentation (AC 1.1, 1.2, 2.1, 4.1)
Prepare a presentation with speaker notes showing your understanding of different perspectives of quality and strategies for achieving it, covering stakeholder roles, the role of external agencies, ways of measuring quality and the contribution of service users to evaluating provision.
Submission: presentation file and speaker notes, 500 words.
Task 3 of 3: Report (AC 2.2, 4.2)
Write a report evaluating approaches to implementing quality systems and methods for assessing the quality of service provision.
Submission: one report, 1,500 words.
Referencing
Use the Harvard referencing style and a range of academic and reliable sources.
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