| University | Organisation for Tourism and Hospitality Management (OTHM) |
|---|---|
| Subject | Consultation and Client Care (J/651/5860) |
Consultation and Client Care Assignment Brief
| Qualification: | OTHM Level 3 Certificate in Principles of Aesthetics |
| Title: | Consultation and Client Care |
| Unit reference number: | J/651/5860 |
| Credit value: | 8 |
| Guided learning hours: | 40 |
| Total Qualification Time: | 80 |
Unit Aims
In this unit learners will obtain an understanding in the principles of client care when providing client consultations prior to and after treatments. Learners will also develop communication skills in relation to the delivery of facial treatments, including identifying and managing realistic client expectations.
Learning Outcomes and Assessment Criteria
| Learning Outcome – The learner will: | Assessment Criteria – The learner can: |
| 1. Understand the workplace requirements for consultation and client care. | 1.1 Describe psychosocial factors influencing consultation & client care.
1.2 Identify the physical workplace requirements for consultation. 1.3 Explain ways in which personal presentation and communication skills can enhance the consultation process |
| 2. Understand the principles underpinning professional consultation and client care. | 2.1 Describe the ethical principles underpinning provision of beauty/aesthetic treatment services. 2.2 Describe the principle of professionalism as applied to provision of beauty/aesthetic treatment services
2.3 Identify the legal principles underpinning provision of beauty/aesthetic treatments services. |
| 3. Be able to carry out a safe and effective client consultation. | 3.1 Outline the importance of an appropriate professional image with clients.
3.2 Describe the importance of active listening and documentation in the consultation process. 3.3 Identify and manage risks and contraindications relevant to the client. 3.4 Explain how use of verbal and nonverbal communication skills can aid the consultation process. 3.5 Discuss methods of recording all relevant data from client consultation. 3.6 Explain how to develop and communicate a treatment plan for the client. |
Assessment
To achieve a ‘pass’ for this unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.
| Learning Outcomes to be met | Assessment Criteria to be covered | Assessment type | Word count (approx. length) |
| LO1 – LO3 | All AC’s under LO1-LO3 | SAQ | 150 words per question |
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